I was reading up on the end of lease process for my VW Jetta, and came across VW's helpful End of Lease FAQs [pdf]. I mention this because this document contains a notable ounce of deadpan humor as public corporate honesty that deserves recognition:

7. All kinds of contact information

Obviously we've built up a fairly large bureaucracy over the years. Which means we've got very specific phone numbers and addresses for specific questions or issues. Just check below for the info that best suits your needs.

Maybe the sequel to The Cluetrain Manifesto can be called The Cluebug!