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news and thoughts on and around the development of the iCite net
by Jay Fienberg

Department of defensive design department

posted: Mar 9, 2004 3:10:41 PM

Besides digging the title, Defensive Design for the Web: How to improve error messages, help, forms, and other crisis points, I bet this book would be more than useful. I have seen a few big projects fail in part due to folks not believing how many error / help messages their users would be seeing and needing to make good sense! (via Marc's Voice)

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